Contractual Partner
QLOCKTWO Inc.
7405-7411 Alban Station Ct, Suite A106
Springfield, VA - 22150
Phone: 571-642-5441
service@qlocktwo.com
Conditions of Sale
The following terms and conditions (“Conditions of Sale”) are adopted by QLOCKTWO Inc., a corporation in Springfield, VA. QLOCKTWO Inc. operates the website store.qlocktwo.com/us/. These Conditions of Sale are made available as provided on this Website and shall apply to all sales of products that a Customer (also referred to as ‘you’) may order from QLOCKTWO Inc., (referred to as “QLOCKTWO” or “we”) through the QLOCKTWO’s Website, at: “store.qlocktwo.com/us/” (the “Website”). By ordering any product from our Website you agree to the Conditions of Sale set out hereinafter. These Conditions of Sale apply only to sales made through this website or through QLOCKTWO‘s Customer Service. Sales conducted through our distributors, retail partners or boutiques are not subject to these Conditions of Sale. QLOCKTWO may modify the Conditions of Sale from time to time, within its sole discretion. The Conditions of Sale applicable to any order placed through this website are those in force at the time that an order is placed.
Only individuals who (a) have reached the age of majority (eighteen in most states) may order products through the Website. If you are under the age of majority or otherwise unable lawfully to enter into a contract, you must have your parent or guardian place an order on your behalf and agree to these Conditions of Sale. Any orders placed in violation of this provision shall be null and void. By placing an order through the Website, you represent that you are a true end user of the product and will not sell or distribute QLOCKTWO products or purchase QLOCKTWO products for commercial purposes. If QLOCKTWO believes, in its sole discretion, that an order would violate the terms of the preceding sentence or that the Customer is engaging in purchasing goods for re-sale, then QLOCKTWO may refuse such order.
All orders placed through the website are subject to availability and acceptance by QLOCKTWO. QLOCKTWO reserves the right to refuse any order at its sole discretion. QLOCKTWO reserves the right to change the assortment of items on the website and may limit from time to time the quantity of products that may be ordered by a Customer in a single buying session. Currently, an order may not exceed five (5) timepieces. The product pages of the website can provide you with information regarding products that are currently available for sale. You may also call the Customer Service Center – 571-642-5441 - and a QLOCKTWO representative will provide you with further information as to product availability and assist you with your order.
In order to place an order through the website, you must register and create an online account on the website. In order to register an online account, you will be required to provide correct personal information including your name, phone number, e-mail address, and confirm that you have reached the age of majority. Please refer to our Privacy Policy for more details about how we may use your personal information. Should any of the information you provide change, please log in to your account and update such information directly on the website, inform Customer Service or notify QLOCKTWO at service@qlocktwo.com or 571-642-5441. Moreover, in the event that QLOCKTWO believes that a third party may have breached your registration, password and/or account login, QLOCKTWO shall suspend or terminate the account and notify you by e-mail or telephone. If your account has been suspended or terminated you may also contact our Customer Service by e-mail or telephone to clarify this.
If you are ordering on the website, orders will be processed as follows: Once you have chosen a product, click on the “ADD TO CART” button to place this product in your shopping cart. You may then decide to continue shopping for other products and add them to your order or proceed to checkout by clicking on “GO TO CHECKOUT”. You may also remove one or several products you have selected by clicking on "X" next to the chosen product in the order. When you have finished please review your order, then click on the “GO TO CHECKOUT” button on the website to complete and finalize your order. Once an order has been placed it cannot be cancelled anymore. All orders are binding. When placing an order through the website, you will be required to provide other personal information, including: shipping address, billing address and payment details. You warrant that all personal information given to QLOCKTWO is correct. QLOCKTWO or its third-party providers may collect additional information for security and anti-fraud purposes. At any time, QLOCKTWO reserves the right to refuse, cancel and terminate orders at its sole discretion. For example, QLOCKTWO may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if QLOCKTWO suspects, in its sole discretion, of violation of these Conditions of Sale.
All prices shown on the product pages of the website are in US Dollar currency. QLOCKTWO reserves the right to modify prices at any time without prior notice. The price of a product displayed on the website at the time QLOCKTWO provides you with a Confirmation of Order, will be honored by QLOCKTWO. Any applicable sales & use taxes will be reflected on your order page before you confirm and place your order, and will also appear on your Confirmation of Order and invoice (if you choose to receive an invoice). Delivery costs, if any, are described in the shipping policy set forth below. Sales and use taxes will vary based on the location to which products are being shipped. These applicable taxes are not stated on the product pages but will be added to the product price after you add the shipping address. The total amount can be reviewed before you confirm your final order by clicking “PLACE ORDER”.
You should carefully check all details before placing your order through the website, including without limitation the particulars of each sale, which will be provided to you before you click CONFIRM on the website. Once the order is completed, it is binding and cannot be cancelled by you anymore.
QLOCKTWO accepts the following credit cards: Visa, MasterCard, American Express. Cards issued by banks domiciled outside the United States of America will not be accepted. When ordering on the website, you will need to enter your payment details in the appropriate form. All credit/debit card holders are subject to validation and authorization by the issuer of the card. If the issuer of your card refuses to authorize payment to QLOCKTWO, you will need to contact your card issuer directly to solve this problem, and QLOCKTWO will not be liable for any delay or non-delivery. In order to process your order, we or a third-party credit card processor, may perform a pre-authorization of your credit card. The amount of your purchase will be blocked on your credit card until your order is shipped to the shipping address you have provided to QLOCKTWO, at which time, you will be sent an Order Confirmation and your credit card will be charged the purchase price. By submitting an offer to purchase products on the Website, you expressly authorize QLOCKTWO or a third party credit card processor, to perform such credit card pre-authorization and, where QLOCKTWO deems necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions. QLOCKTWO takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. QLOCKTWO uses Secure Sockets Layer (SSL) encryption on all web pages. Unfortunately, transmitting information over the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of the data you transmit to the website. Therefore, any transmission is at your own risk and QLOCKTWO cannot be held liable. For more information about how we use and protect your information please view our Privacy Policy. To secure your transaction and prevent fraud, QLOCKTWO will perform a credit card and anti-fraud check. By placing your order, you will be deemed to have authorized QLOCKTWO or its credit card processor, to perform such checks and, where QLOCKTWO deems necessary, from time to time to transmit or obtain information that you have provided to QLOCKTWO about you in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize a particular purchase transaction.
Following the completion by QLOCKTWO of its anti-fraud and security checks, QLOCKTWO will send you by e-mail the Confirmation of Order which will contain an Order Number created by QLOCKTWO. Please make sure that you save this Order Number for future enquiries. This Order Confirmation will constitute the acceptance of your order by QLOCKTWO. After providing you with the Confirmation of Order QLOCKTWO will be obliged to fulfil the order.
We only accept orders for delivery to addresses in the continental United States, District of Columbia, Alaska & Hawaii. Please note that QLOCKTWO does not ship to Post Office boxes, military addresses or to hotels.
We will use reasonable efforts to ensure that your order is shipped out as soon as product is available. Once payment is cleared and order is shipped you will receive Order Shipped notification that will provide you with a tracking number or approximate time of delivery. QLOCKTWO does not guarantee to meet a special delivery date. The failure to deliver any product within provided approximate time of delivery does not constitute a breach of the Conditions of Sale nor a default. Please note that in exceptional cases, the delivery may be delayed if you have requested bracelet changes. In such cases, the Customer Contact Center will contact you to propose other arrangements. When ordering products on the website, you will receive an invoice to your billing address or by e-mail to the e-mail address shared during check-out. We require a signature by an adult to confirm your acceptance of each product delivered, at which point, responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you understand and accept that evidence of a signature by such recipient (or at that delivery address) shall be evidence of delivery and fulfilment of the sale by QLOCKTWO and transfer of responsibility to the recipient in the same way as if the product had been delivered to you.
If for any reason you are not satisfied with your purchase, we will exchange it or take it back for a full refund within 14 days after you have received your order as set forth in Section MANDATORY PROCEDURES TO RETURN A PRODUCT TO QLOCKTWO below. Please contact us by email or with the following revocation form within 14 days after you have received your order for return instructions:
REVOCATION FORMQLOCKTWO will bear return shipping costs. We will respond to your request within 2 business days. Please do not send the item back without prior contacting QLOCKTWO, as this will delay processing time.Items must be returned in their original condition, new and unworn, to qualify for an exchange or full refund. In the case of a return to QLOCKTWO which satisfies the above conditions, QLOCKTWO will use best efforts to issue a credit note to the Customer no later than fourteen (14) days after receipt of the returned item by QLOCKTWO. We will notify you after we have received your return and processed your request. Please allow refunds and credits 24 hours to post to your credit card or paypal account. Please inform us of any delay. Please note that a Customer may not exchange a product purchased online to a QLOCKTWO retail boutique and no merchandise credit can be issued. Boutique merchandise credits can only be applied to products purchased in a retail boutique and cannot be applied to products purchased through the website.
If a Customer or Gift Recipient wishes to exchange or return a product, then such person must comply with the following steps: >
i) Contact the Customer Contact Center at service@qlocktwo.com or 571-642-5441 or send us the filled revocation form to request a Return Label. ii) Include the completed revocation form, if used, with the product, all its accessories in its original box and delivery package, in order to receive full credit. iii) Seal the delivery. iv) Bring the package to any UPS/FedEx location or call UPS/FedEx to arrange pick-up. v) Charges will apply if all contents are not returned and you shall be responsible for the cost of insuring and shipping the product (unless it is found to be defective) back to QLOCKTWO. The Customer must keep proof of return shipment. If any return shipment is lost by carrier, QLOCKTWO accepts no liability. Only merchandise received by QLOCKTWO at the address below will be eligible for an exchange or refund if found to be defective: QLOCKTWO Inc., 7405-7411 Alban Station Ct, Suite A106, Springfield, VA - 22150
Upon receiving a product for exchange, QLOCKTWO will verify that the product satisfies the conditions to permit an exchange and, if so, will then proceed with the exchange. To accept an exchange, a QLOCKTWO product must be returned in the exact same condition as received by the Customer, (new and unused condition) with packaging in the same condition in which the item was received, with all protective materials in place and tags and stickers attached to them. QLOCKTWO will not accept any exchange if the product shows signs of wear, or has been used or altered from its original condition in any way. All products returned for exchange shall be subject to strict inspection by QLOCKTWO to ensure that the returned products satisfy these requirements. If the products do not satisfy the above standards, QLOCKTWO will refuse the exchange, and the products will be sent back to the Customer. In this case, the costs for reshipment of the products to Customer will be borne by the Customer. If the product satisfies the above requirements, QLOCKTWO will proceed with the exchange.
Customers and Gift Recipients may also be permitted to exchange a product purchased on the website for another QLOCKTWO product if the product to be exchanged satisfies the conditions set out in the provisions MANDATORY PROCEDURES TO RETURN A PRODUCT TO QLOCKTWO above. Upon choosing the new product, QLOCKTWO will send a new invoice to the Customer, which specifies the value of the returned product, the price of the item for which the original product has been exchanged and the difference to be paid by Customer or the balance amount that the Customer is entitled to receive as a credit note, following the difference applicable between the original and new product. .
QLOCKTWO exercises caution in ensuring that its products strictly comply with our quality criteria and that they have passed all our controls, both technical and aesthetic. If nevertheless you receive a product, which seems to be defective, you may return it to QLOCKTWO in accordance with the exchange policy. Please note that items that are damaged as a result of wear and tear are not considered to be defective.
If you believe you have a defective product, please contact us at service@qlocktwo.com or 571-642-5441. Defective products may only be exchanged within 90 days of purchase. In order to process your exchange, we will need your order number, description of your setup (including photos if available), and any other information about your use of the product that may help us understand the potential defect. In the event that a product is determined to be defective due to a manufacturer error or defective materials, we will repair or exchange the product as needed. If QLOCKTWO determines that repair or replacement of a defective product is not practical, we will provide a refund.Depending on where you live, the time it may take for your repaired/replacement product to reach you may vary.
Be sure to inspect your product once you receive it. Any damage from shipping must be reported to QLOCKTWO within 14 days of receipt of the product. If you receive your product and it has been damaged during shipment, please email us at service@qlocktwo.com or call 571-642-5441 right away. Include a description of the damages, and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.
For any repair inquiries, please contact Customer Service at service@qlocktwo.com or 571-642-5441.
If you purchase a QLOCKTWO product as a gift for a Gift Recipient, you will be obliged to declare the purchase as a gift, by specifying this in the final order form. During the order procedure, you will have the option to choose whether you wish to receive an invoice. If you choose to receive an invoice, QLOCKTWO will send such invoice to your billing address by e-mail.
While QLOCKTWO endeavours to verify the accuracy of any information it places on the website, or in advertisement, it makes no warranties, whether express or implied, in relation to the accuracy, reliability and completeness of such information. QLOCKTWO does not confirm the price of a QLOCKTWO product until a confirmation of order has been issued by QLOCKTWO. If a QLOCKTWO product’s correct price is higher than the price posted on our website, then QLOCKTWO will either contact the customer for instructions before shipping the order or cancel the order and notify you of such cancellation. While every effort will be made to ensure that the descriptions, photographs or graphical representations of the QLOCKTWO products displayed on the website or in a catalogue are as accurate as possible, QLOCKTWO does not warrant that such materials or other content is error-free, whether as a result of inaccuracy, omission, obsolescence or otherwise. Accordingly, the customer’s sole remedy in the event of any such error is to return the product as set forth in our return policy.
The warranty given to Customer by QLOCKTWO is limited to the conditions set out in the Manual that the Customer receives with the product. No further warranties are granted. Exempt for cases of deliberate intention and gross negligence QLOCKTWO shall not be liable for any damage, including but not limited to special, incidental punitive, indirect, consequential or exemplary damages of any kind (including, but not limited to, loss of profits, loss of data or loss of use damages) arising in connection with the products sold to Customer.
The Conditions of Sale (as amended from time to time), including policies incorporated herein (e.g., Privacy Policy) constitute the entire agreement between you and QLOCKTWO regarding your purchase of QLOCKTWO products through the website, and supersede any prior Conditions of Sale or any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and QLOCKTWO in relation to such matters. No oral representation or agreement given by any party shall alter these Conditions of Sale. No other policy, including policies for in-store purchases, shall be applicable to website purchases.
No waiver by us shall be construed as a waiver of any of such provisions or of the rights of QLOCKTWO or the right to enforce such provisions, proceeding or to enforce its rights for any succeeding breach of any provision.
The Conditions of Sale shall be exclusively governed, construed and enforced in accordance with the substantive laws of the state of California, without regard to the conflict of law provisions thereof. Any dispute, controversy or claim arising out of or in relation to the Conditions of Sale, including the validity, invalidity, breach or termination thereof or any QLOCKTWO product purchased through the website will be resolved exclusively by the courts of the state of California, USA, at QLOCKTWO’s principal place of business.
QLOCKTWO Inc.
Last revision: May 2023