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RETURNS FOR WEBSITE PURCHASES

If for any reason you are not satisfied with your purchase, we will exchange it or take it back for a full refund within 14 days after you have received your order as set forth in Section MANDATORY PROCEDURES TO RETURN A PRODUCT TO QLOCKTWO below. Please contact us by email or with the attached revocation form within 14 days after you have received your order for return instructions. QLOCKTWO will bear return shipping costs. We will respond to your request within 2 business days. Please do not send the item back without prior contacting QLOCKTWO, as this will delay processing time.Items must be returned in their original condition, new and unworn, to qualify for an exchange or full refund. In the case of a return to QLOCKTWO which satisfies the above conditions, QLOCKTWO will use best efforts to issue a credit note to the Customer no later than fourteen (14) days after receipt of the returned item by QLOCKTWO. We will notify you after we have received your return and processed your request. Please allow refunds and credits 24 hours to post to your credit card or paypal account. Please inform us of any delay. Please note that a Customer may not exchange a product purchased online to a QLOCKTWO retail boutique and no merchandise credit can be issued. Boutique merchandise credits can only be applied to products purchased in a retail boutique and cannot be applied to products purchased through the website

 

MANDATORY PROCEDURES TO RETURN A PRODUCT TO QLOCKTWO

If a Customer or Gift Recipient wishes to exchange or return a product, then such person must comply with the following steps:

i) Contact the Customer Contact Center at service@qlocktwo.com or +1 714 280 4755 or send us the filled revocation form to request a Return Label.
ii) Include the completed revocation form, if used, with the product, all its accessories in its original box and delivery package, in order to receive full credit.
iii) Seal the delivery.
iv) Bring the package to any UPS/FedEx location or call UPS/FedEx to arrange pick-up.
v) Charges will apply if all contents are not returned and you shall be responsible for the cost of insuring and shipping the product (unless it is found to be defective) back to QLOCKTWO.
The Customer must keep proof of return shipment. If any return shipment is lost by carrier, QLOCKTWO accepts no liability. Only merchandise received by QLOCKTWO at the address below will be eligible for an exchange or refund if found to be defective: QLOCKTWO Inc., 24835 La Palma Avenue, Suite I, Yorba Linda, CA 92887

Upon receiving a product for exchange, QLOCKTWO will verify that the product satisfies the conditions to permit an exchange and, if so, will then proceed with the exchange. To accept an exchange, a QLOCKTWO product must be returned in the exact same condition as received by the Customer, (new and unused condition) with packaging in the same condition in which the item was received, with all protective materials in place and tags and stickers attached to them. QLOCKTWO will not accept any exchange if the product shows signs of wear, or has been used or altered from its original condition in any way. All products returned for exchange shall be subject to strict inspection by QLOCKTWO to ensure that the returned products satisfy these requirements. If the products do not satisfy the above standards, QLOCKTWO will refuse the exchange, and the products will be sent back to the Customer. In this case, the costs for reshipment of the products to Customer will be borne by the Customer. If the product satisfies the above requirements, QLOCKTWO will proceed with the exchange.

 

PROCESSING OF EXCHANGED MERCHANDISE BY QLOCKTWO

Customers and Gift Recipients may also be permitted to exchange a product purchased on the website for another QLOCKTWO product if the product to be exchanged satisfies the conditions set out in the provisions MANDATORY PROCEDURES TO RETURN A PRODUCT TO QLOCKTWO above. Upon choosing the new product, QLOCKTWO will send a new invoice to the Customer, which specifies the value of the returned product, the price of the item for which the original product has been exchanged and the difference to be paid by Customer or the balance amount that the Customer is entitled to receive as a credit note, following the difference applicable between the original and new product.